Last Updated: November 2025
Packara Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our online printing services.
We may make changes to this policy from time to time to reflect changes to our policies and procedures or to comply with legal requirements. By accessing and using any services on this site you agree to the collection and use of your information as described in this Privacy Policy.
We may collect personal information that you voluntarily provide when you interact with our website or services, including:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed through secure third-party providers)
Account login details
Order information and uploaded files for printing
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device and system information
Pages viewed and referring URLs
Cookies and tracking data (see Section 7)
As a printing service, Packara collects images, artwork, documents, and other files you upload. You retain full ownership of your content. We only use it to process and fulfil your orders.
We may use your information for purposes including:
Processing and delivering your orders
Communicating with you about orders or support inquiries
Creating and managing your account
Sending service updates or promotional offers (you may opt out at any time)
Improving our website, products, and user experience
Conducting analytics and performance monitoring
Complying with Australian laws and regulations
Preventing fraud and ensuring security
We do not sell your personal information. We may disclose your information to:
Service providers, such as payment processors, couriers and IT/hosting services
Analytics and marketing tools, used only to improve performance or manage advertising
Regulatory authorities, if required by Australian law
Professional advisors, such as legal or accounting consultants
All third parties are required to use your information only for the services they provide to Packara and are not authorised to share or use your data beyond this immediate use.
Packara retains personal information only for as long as necessary to:
Complete your orders
Provide ongoing services
Comply with legal, tax, and reporting obligations
Uploaded files for printing may be automatically deleted after order fulfilment unless you request storage in your account or ask for earlier deletion.
We implement appropriate physical, electronic, and administrative safeguards to protect your information, including:
SSL website encryption
Secure payment gateways
Access restrictions and authentication protocols
Despite these measures, no data transmission or storage system can be guaranteed 100% secure and Packara cannot be held liable for any damages or loss due to a third party illegally accessing stored data.
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Request corrections if your information is inaccurate or outdated
Request deletion where legally permissible
Opt out of marketing communications
Make a complaint about how your information is handled
To exercise any of these rights, contact us at [email protected]
Packara uses cookies and similar technologies to:
Enhance website functionality
Remember preferences and improve the user experience
Analyse site traffic and usage patterns
Facilitate marketing and advertising
You may disable cookies through your browser settings, though some features may not work as intended.
Our website may contain links to third-party websites. Packara is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing personal information.
Our services are not intended for individuals under 16 years of age, and we do not knowingly collect or share personal information from children.
Some of our service providers (such as cloud hosting or analytics platforms) may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure these providers comply with standards comparable to the Australian Privacy Principles.
Packara may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised “Last Updated” date. Continued use of our services indicates acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at [email protected]